Why backup is more important now than ever and how to do it inexpensively.

Whenever we sell a Mac, we always ask if the customer would like a new backup drive to protect all their data. Sadly, less than half our customers take us up on that opportunity. Often, they question the need spend even the extra money on a backup when they are getting a brand new Mac. Often, they are shocked when I explain that newer Macs are more at peril than previous computers for massive and catastrophic data loss.

New Macs have fewer components than older computers: gone are the days when the “drive” was its own part. Today, the storage is permanently soldered to the main logic board. This has created a substantial boom in performance quality, but the flip side is that if something else fails, your ability to access your data is very likely gone. Spill water on your Mac? Chances are, it will never start again, and regardless of whether the chips which store your data were submerged or not, they will not operate. Professional data recovery is possible, and our friends at DriveSavers have worked miracles for our customers, but they charge $2500-3500 for that service! All of that could have been protected and avoided with a simple $89 external drive.

Also gone are the days of degraded performance as a “tell” that your drive was about to fail. Going back to the Jurassic days of 2012 or earlier, most Macs had spinning hard drives which would often (not always, but often) begin to slow as they made their march to failure. Today’s Solid State Drives don’t usually do that. If they fail (rare, but certainly possible), they will work perfectly one moment and be completely dead the next. Again, DriveSavers may be able to assist for a few thousand dollars, or for a whopping $89 you can never worry.

Macs make the backup process easy. They all come with software called “Time Machine” which manages the backup. All you need is a drive of sufficient capacity. It’s both the simplicity and low cost of having a backup that’s the irony. A week doesn’t go by that we don’t have a customer in our office in tears because they lost everything. Don’t let this happen to you! (And while we love iCloud: on the Mac, iCloud is not a full backup; if you don’t have a full Time Machine backup, you’re not fully backed up safely).

The more important your data is to you, the more places you want to have it. While one backup drive is good, two are even better: our best recommendation for complete data protection is having one primary and one secondary Time Machine backup drive. For complete safety, keep the primary on-site and the secondary off-site. Swap them at an interval which makes sense for you (every 2 months works well for me.) Additionally, we also recommend and use Backblaze, an online cloud backup service. Backblaze is only $6 per month for unlimited storage. It’s real worst-case scenario stuff because you never want to have to use it, but it’s there just in case. Backblaze is data only so it, like iCloud, is not a true full backup, but a supplement to a Time Machine backup. There are other use-cases for complex backup such as network backup, and we can help with that too, but: for most users, a whopping $89 will save them from ever having to ponder just how much those photos of their family are really worth.

Get your free service before the clock expires…

Apple makes some incredible products. And, being the upfront, honest, and reputable company they are, in those rare cases when there is an unexpected issue they have a system in place to provide customers with service. Apple often calls these events “Apple Service Programs” and there are a number of affected devices. Below is a link to the complete list Apple has on their public facing site. As an Apple Authorized Service Provider, Visionary Computer is able to provide service for all of the current Service Programs. 

The issue I want to make customers aware of is that often these Service Programs do have an expiration date. It’s typically very generous, but there is a date nonetheless. It can be very frustrating to have a customer come in for a repair of a known issue but unable to get it covered because their device has “aged out” of eligibility. For example, the Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro is good for up to four years from the original sale date, but many of the affected computers are now older than that! If you have an issue with your Apple device which is covered, be sure to get your item in for your free service before your eligibility window closes. Feel free to email us with questions, just be sure to include your serial number so we can look up your device and purchase history (whether or not you bought it from us). Here is a list of all current Service Programs:  

https://support.apple.com/service-programs

Covid Update

Hard to believe we’ve all been living in these strange Covid times for years now. As I was drafting this newsletter, it just seemed odd not to have some mention of Covid and how it impacts us and our ability to deliver the technology and service you want and need. I’ve been very pleased to see cases and hospitalizations drop way down. I hope, for all our sakes, that the trend continues and we can put Covid firmly in the rear view mirror soon. Just as the CDC has relaxed its masking guidelines, so has Visionary: masks are once again optional in the store. We have no current restrictions on our services: we’re offering face to face training, on-sites, and of course our showroom is completely open with all products out on display. The birds are singing, the flowers are starting to grow, and spring is upon us. We look forward to another beautiful Connecticut summer and another year of serving our beloved customers!

Onward and upward,

David Maffucci
Visionary Computer

COVID notice, Visionary Computer

COVID notice, Visionary Computer

Few among us would ever have imagined that it would be nearly December, and we’re still fighting a war with COVID-19. Sadly, the new data reveals a disturbing trend: cases are higher than they’ve ever been - across the country and right here in our region as well. Deaths and hospitalizations are rising at an alarming rate. The bottom line is, our complacency as a society is costing us dearly. Here at Visionary Computer, we see it daily: from customers not maintaining adequate social distance to our own desires to provide great service overruling our better judgment and need for safety. In the face of this next wave of illness, we are taking a step backwards in our policies, and wanted to communicate clearly to our customers.

Read More

Visionary Tune-Up Special!

Visionary Tune-Up Special!

It took 2020 off, but the Tune-Up Special is back, and it’s better than ever!

There were plenty of things we all couldn’t do in the crazy year that was 2020. Here at Visionary, we were operating as a technology triage and emergency room pretty much all year, so we just didn't have the resources to offer our annual Tune-Up Special. Well, life is starting to get back to normal, and to celebrate, we’re bringing back the Summer Tune-Up here in the Spring!

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Visionary COVID Update…

Visionary COVID Update…

Few among us would ever have imagined that it would be nearly December, and we’re still fighting a war with COVID-19. Sadly, the new data reveals a disturbing trend: cases are higher than they’ve ever been - across the country and right here in our region as well. Deaths and hospitalizations are rising at an alarming rate. The bottom line is, our complacency as a society is costing us dearly. Here at Visionary Computer, we see it daily: from customers not maintaining adequate social distance to our own desires to provide great service overruling our better judgment and need for safety. In the face of this next wave of illness, we are taking a step backwards in our policies, and wanted to communicate clearly to our customers.

Read More