COVID-19 and Visionary Computer

These are strange days, indeed. 

We at Visionary Computer know that, now more than ever, our customers are increasingly reliant on their technology products for school, work, and community, and it’s our job to make sure they keep running. The Department of Homeland Security deems “technology support” as an “essential” business. To that end, we will remain open as long as it is possible for us to do so safely. We are making drastic changes to how we operate and strictly limiting the types of services we offer, designed to keep both customers and staff safe while allowing us to provide the critical support that you need most. This is a very fluid situation that changes quickly and often, so please be sure to visit our website or Facebook page regularly for the latest updates and information. 

What we are still providing: 
• Repairs (hardware and/or software) 
• Pre-arranged sales (via phone/email) 
• Remote support (and lots of it!) 

What we are no longer providing: 
• On-site services of any kind 
• In-store sales consultations 
•Face to face services of any kind

Some more specifics: 
• If you are showing any symptoms (cough, fever, shortness of breath) do not come into contact with us or anyone else. Seek medical attention as soon as possible. 
• Our shop is open for quick, transactional business only, such as pickup and drop off. 
• We are only allowing one customer group (a maximum of two people) in the store at a time. We will set up a table in the middle of the room for you to place your items on (if dropping off); if picking up, your item(s) will already be on the table. We will then ask you to step back to a safe distance while we quickly discuss the transaction. When complete, we will welcome the next customer into the store. 
• All support services will be handled remotely. Ironically, once you try remote services, you may find you like it even better than face to face! 
• We are still selling computers, iPads, and accessories, but sales consultations are via phone or email only. Coming to the store should just be to pick up your purchase. Demo units have been removed for the time being. We are happy to continue to provide a pre-sale consultation, and post-sale support, via phone or email. 
• Repair services are proceeding as normal, however you will not have direct physical contact with a technician. You can speak with one of our technicians via phone, or communicate via email. 
• All On-site services will be temporarily discontinued. 
• We are happy to provide curb-site pickup and delivery, so you do not need to enter our store if you don’t want to. Every spot in our parking lot has access to our public Wi-Fi: hop on, enable Wi-Fi calling, and phone us to let us know what you are here to drop off or pick up, and someone will come out to your car. 
• Delivery and Pickup Service to your home or office is available at reduced prices within a 30 minute driving radius of the store. This is door-side delivery, we are unable to provide in-home services at this time. 

Desperate times call for desperate measures. These guidelines are absolutely not the type of customer experience we have endeavored to provide for years, but we’re not living in the same world today that we were just a few days or weeks ago; at the moment, this is the very best we can do. We continue to monitor developments at the local, state, national, and global level, and plan to make changes as needed; keep an eye on our webpage to stay up-to-date with us. Health and safety must always be our top priority, and while we all try to navigate these murky waters, somehow we have to go on with our lives. To borrow a line from the movie Outbreak, “We have to work together, Sam.” We hope with all our hearts that you and your family stay safe and healthy, and that we can continue to serve you for years to come.