Apple Certified Macintosh Technician (ACMT)
The Apple Certified Macintosh Technician (ACMT) at Visionary Computer is the go-to person for solving problems, fixing broken computers and iOS devices and generally making technology more magical for our customers. They will spend their days focusing on customer delight, helping to check-in and diagnose repairs, as well as repairing both hardware failures and software issues. They take great satisfaction as they rebuild not only computers, but also relationships with customers. ACMT's at Visionary Computer treat customer's and coworkers with the highest respect and search out new ways to improve Visionary's systems to make Visionary a more profitable and unique business.
Principal Duties:
• Delights customer with knowledge, integrity and commitment to an excellent service experience
• Performs software, data retrieval and hardware repairs on Macintosh computers and iOS Devices
• Contribute to the entire Service department through the flexibility to jump in where needed and the knowledge of the procedures of many roles
• Stays current on technology and procedures
• Completes warranty and out of warranty repairs according to Apple and Visionary Computer standards of excellence
• Understands Apple Customer Satisfaction and Service Excellence metrics and how repair strategies affect them
• Maintains a high degree of quality while successfully completing repairs on or ahead of time
• Keeps all required certifications current. Pursues voluntary certifications
• Takes ownership of tasks and sees them through to completion
Qualifications
• Apple Certified Macintosh Technician Certification
• Minimum of one year experience as an Apple computer repair technician in a high-volume repair environment
• Ability to work Saturdays if needed
• Excellent customer-facing skills including conflict resolution and outreach
• Extensive user experience in Apple operating systems
• Excellent oral and written communication skills
• Possesses strong analytical abilities and is capable of working methodically towards the completion of all repairs
• Works well within a team
• Understands the responsibility we have for protecting our customer's privacy and property
• Is able to prioritize and balance competing needs
• Possesses a sense of urgency and enjoys a fast-paced environment
• Maintains a positive and flexible outlook
Visionary Computer, an Apple Authorized Specialist and Service Provider located in Lakeville Connecticut, has been serving the Apple needs of customers for over 20 years. We offer a fun and vibrant work environment, competitive pay, available health insurance, and plenty of room for career growth and advancement. Maintaining a great culture and happy customers are our top priorities, and we're looking for positive, professional, results-driven individuals to join our incredible team.
